FREQUENTLY ASKED QUESTIONS

1 - WHAT PAYMENT OPTIONS DO YOU ACCEPT?

Currently, I accept payments through Square! They accept all major Credit Cards.

2 - SHIPPING

I do offer Canada, and US Shipping. Prices will vary, as I am using Canada Post exclusively and prices vary due to size of package and weight.

Unfortunately, due to Canada Posts price increases, shipping Internationally is difficult at this time. The rates for a tracked package go up to $72! It's insane. Untracked is still around $20 - but there's no tracking and it can take months to reach it's destination. Until I find a better option, International Tracking is on hold.

If you have any questions, feel free to contact me!

3 -  WHEN WILL I RECEIVE MY ORDER?

I will always try to ship items with tracking so my customers know where their item is. US and Canadian orders usually arrive within 2 weeks. International orders are hampered by factors out of my control.

4 - WHAT DO I DO IF MY ORDER NEVER ARRIVES?

All of my orders ship with tracking and insurance. If your parcel doesn't arrive or there are issues, please contact me!

I will do my best to help you out!

5 - WHERE CAN I FIND YOU?

You can find me on:

Etsy

Instagram

Twitter

Tumblr

Deviantart

6 -  HOW DO I CONTACT YOU IF I DON'T SEE MY QUESTION HERE?

I am always open to hearing from my customers! If you have any questions or concerns, please feel free to fill in the Contact Form at the bottom of this page!

7 - RETURN POLICY

If an item arrives damaged, then I will work with you to find a solution; either repair, replace, or refund. Please contact me if this should happen.

 

8. HOW CAN I STAY IN THE LOOP WITH UPDATES AND SALES?

Easy! I have a newsletter! There's a form sign up on the Home Page, near the bottom. If you don't see the confirmation email, please check your junk folder!
 

Contact Rebel Heart Creations

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