FREQUENTLY ASKED QUESTIONS

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

Currently, I accept payments through Paypal.

Paypal does require you to create an account with them for security, and, to be honest, it is my preferred method of payment. Though Paypal, you can use all debit and credit cards, or even link it directly to your bank account. I have been using Paypal for almost a decade and I love their ease of use and security.

*In the future, I will be accepting all major credit cards via 'Stripe'.

1.

WHEN WILL I RECEIVE MY ORDER?

I will always try to ship items with tracking so my customers know where their item is.

 

Sometimes Overseas locations take as long as 3-4 weeks for overseas locations.

 

US and Canadian orders usually arrive within 2 weeks.

3.

WHAT DO I DO IF MY ORDER NEVER ARRIVES?

All of my orders to Canada and the United States ship with tracking.

 

(However, due to insane pricing by Canada Post to any other location, especially Overseas, I cannot offer tracking to locations other than the US and Canada. If an item doesn't arrive in 2-4weeks Internationally, please Contact Me. I will work with you to find a resolution)

5.

HOW DO I CONTACT YOU IF I DON'T SEE MY QUESTION HERE?

I am always open to hearing from my customers! If you have any questions or concerns, please feel free to fill in the Contact Form at the bottom of this page!

7.

RETURN POLICY FOR DAMAGED ITEMS

If am item arrives damaged, please contact me using the Contact Form at the bottom of this page.

I will always do my best to help you, whether that means a replacement item (of equal or lesser value), a repair or a refund.

Please Note: Sale items are Final Sale.

2.

INTERNATIONAL SHIPPING

I do offer Worldwide Shipping. Prices will vary, as I am using Canada Post exclusively.

Please be aware however, that shipping Overseas does not include Tracking. Pricing for such shipping with Canada Post can go as high as $60 with tracking. Thus I cannot in good conscience ask that of my customers. International Shipping is un-tracked, at a flat rate of $22.

If, however you wish to pay for tracking, please contact me. We can work something out!

4.

HOW ARE YOUR PRODUCTS MADE? WHERE DO YOU GET YOUR SUPPLIES?

All of my items are handmade by me. Be it polymer clay, or paintings or jewellery, everything was personally created.

 

I get my supplies from various sources - Etsy, Ebay, Michaels.ca, Amazon.ca and various other stores. I shop for the best deals on good quality items in order to keep my prices reasonable.

6.

Contact Rebel Heart Creations

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